Terms and Conditions

Last updated: 19 August 2026

1. Provider and scope

These terms are provided by Stream-Punk GmbH (haftungsbeschränkt), Achleitenstraße 2a, 82547 Eurasburg, Germany (“Stream-Punk”, “we”, “us”). Further company and contact details are available in our Imprint.

They govern access to this website and, where incorporated into an order, proposal or registration process, use of the Stream-Punk Studio platform and related hosted services (together, the “Services”). A signed agreement, order form, proposal, service description, data processing agreement or service-level agreement takes precedence if it conflicts with these terms.

The Services are designed primarily for businesses, agencies, organisations and their authorised professional users. Any mandatory rights that apply to consumers remain unaffected.

2. Accounts and authorised users

You must provide accurate account information, keep login credentials confidential and use appropriate security measures. An organisation is responsible for the activity of users it authorises and for promptly removing access that is no longer required. Please notify us without undue delay if you suspect unauthorised access or misuse.

3. The Services

Stream-Punk provides tools for creating and operating interactive campaigns, including live overlays, audience activities, campaign pages, data connections and reporting. The features, usage limits, support, fees and contract term included for a customer are defined by the applicable order or service description.

We may maintain, improve or change the Services. We will not materially reduce paid core functionality during an agreed contract term without a valid operational, security or legal reason, or without providing reasonable notice and an appropriate remedy where required by the applicable agreement or law.

4. Connected services

The Services may connect to third-party platforms such as social networks, streaming services and customer APIs. Those services are governed by their own terms and availability. You are responsible for maintaining the permissions and accounts needed for a connection. We are not responsible for a third party changing, restricting or discontinuing its service, but we will take reasonable steps to limit avoidable disruption within our control.

5. Customer content and campaign data

You retain ownership of content, campaign configurations and other data you or your authorised users submit to the Services (“Customer Content”). You grant Stream-Punk a non-exclusive licence to host, copy, process, transmit and display Customer Content only as necessary to provide, secure and support the Services, comply with your documented instructions and meet legal obligations. This licence lasts only for as long as those purposes require, subject to ordinary backup cycles and legal retention duties.

You are responsible for ensuring that you have the rights, notices, permissions and lawful basis required for Customer Content and campaign activities, including any participant data obtained from connected platforms. You must not instruct Stream-Punk to process unlawful content or data.

Customers control the ordinary retention of their campaign data and may request its export or deletion, subject to the applicable agreement, lawful retention duties and ordinary backup cycles. If we introduce a general schedule for removing older campaign data, we will give affected customers reasonable advance notice and, where reasonably possible, an opportunity to export the data or request continued retention before deletion. This does not prevent earlier deletion where required by law, security, a connected platform or the customer's instructions.

6. Acceptable use

You must not use the website or Services to:

• break applicable law, platform rules or third-party rights;
• upload malicious code, interfere with security or attempt unauthorised access;
• send spam, deceptive communications or content that is unlawful, threatening or discriminatory;
• reverse engineer or circumvent technical restrictions except where the law expressly permits it; or
• use automated access in a way that unreasonably burdens the Services or extracts data without authorisation.

7. Stream-Punk intellectual property

Stream-Punk and its licensors retain all rights in the website, software, designs, documentation, trademarks and other materials that are not Customer Content. Subject to the applicable agreement, we grant authorised users a limited, non-exclusive and non-transferable right to use the Services during the contract term for the customer's internal business and agreed campaign purposes.

8. Data protection and confidentiality

Our Privacy Policy explains how we process personal data for our own purposes. Where Stream-Punk processes personal data on behalf of a customer, the parties' data processing agreement and the customer's documented instructions apply.

Each party must protect non-public business, technical and security information received from the other and use it only for the agreed purpose. This does not apply to information that is public without breach, was lawfully known already, is received lawfully from another source, or must be disclosed by law.

9. Fees

Any fees, billing dates, taxes and payment terms are set out in the applicable order, proposal or invoice. The public website does not itself create a paid subscription unless a checkout or order process expressly says so.

10. Availability and support

Unless a service-level agreement states otherwise, we do not promise uninterrupted availability. Planned maintenance, third-party platform failures, internet disruption and events outside reasonable control may affect the Services. We will use reasonable care in operating the Services and addressing incidents within our control.

11. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and where we have given an express guarantee.

For slight negligence, we are liable only for breach of an essential contractual obligation whose performance is necessary for the contract and on which the other party may ordinarily rely. In that case, liability is limited to the foreseeable damage typical for the contract. Any further liability for slight negligence is excluded to the extent permitted by law. These limitations also apply for the benefit of our employees, representatives and agents. Mandatory statutory liability remains unaffected.

12. Suspension and termination

Contract duration and ordinary termination rights are governed by the applicable order or agreement. We may temporarily restrict access where reasonably necessary to address a security threat, unlawful use, material breach or risk to other customers. Where practicable, we will give notice and an opportunity to remedy the issue before suspension. Statutory rights to terminate for cause remain unaffected.

13. External links

The website may link to third-party sites. We do not control their content, availability or privacy practices. A link does not imply endorsement unless we expressly say so.

14. Changes to these terms

We may update these terms for future use to reflect changes in law, security, technology or the Services. The version shown when you visit the website applies to that visit. Changes affecting an existing contract take effect only as permitted by that contract and applicable law; we will provide reasonable notice of material changes.

15. Governing law and jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, a legal entity under public law or a special fund under public law, the courts with jurisdiction for Munich, Germany have exclusive jurisdiction. Mandatory consumer protections and statutory places of jurisdiction remain unaffected.

16. Contact

Questions about these terms can be sent to the contact address in our Imprint.